Support Portal

Get to know Frame 6

• WHAT ARE THE DIFFERENT ACCOUNT TYPES OFFERED BY FRAME?
• CAN I USE A VPN WITH FRAME?
• Setting up VPN
• WHERE CAN I FIND UPDATES ON NEW FEATURES AND STATUS INFORMATION?
• I HAVE A FEATURE THAT I'D LIKE TO SEE IMPLEMENTED ON FRAME. WHAT DO I DO?

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Key Concepts 14

• IF I SAVE A DOCUMENT OR OTHER FILE ACCESSED BY AN APPLICATION LOCALLY ON THE INSTANCE, WILL IT PERSIST AFTER I DISCONNECT?
• HOW DOES MY OR MY USERS' DATA GET BACKED UP?
• MANAGING YOUR SUBSCRIPTIONS FOR NOTIFICATIONS ON ACCOUNT ACTIVITY, OVERALL SYSTEM STATUS, AND NEW FEATURE RELEASES
• WHAT IS AN AMAZON (OR AWS) INSTANCE?
• HOW DO ALL THE ATTACHED SYSTEM DRIVES WORK, WHAT ARE THEY FOR, AND WHAT ARE THE BEST PRACTICES FOR USING THEM?

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Managing Apps 6

• THE SYSTEM IS BUSY
• WHAT IF I NEED MULTIPLE REGIONS AT THE SAME TIME?
• HOW LONG DOES IT TAKE A USER TO ACCESS AN APPLICATION FOR THE FIRST TIME FROM A BROWSER?
• HOW SHOULD I MANAGE AUTOMATIC UPDATES IN MY APPLICATIONS?
• USING INSTANCE MANAGEMENT TO AUTOMATICALLY SCALE CAPACITY

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The Platform 5

• HOW TO ENABLE OR DISABLE CLOUD STORAGE OPTIONS FOR YOUR USERS
• CAN I LOG INTO THE DASHBOARD FROM MULTIPLE LOCATIONS SIMULTANEOUSLY? OR CAN MULTIPLE PEOPLE USE THE SAME LOGIN FOR THE DASHBOARD?
• WILL MY APPLICATIONS BE VISIBLE OR ACCESSIBLE TO ANYONE OTHER THAN THOSE TO WHOM I PROVIDE THE LINK OR EMBED CODE?
• SEVEN THINGS TO DO DURING YOUR FRAME PLATFORM TRIAL
• HOW MANY USERS CAN ACCESS MY APPS DURING A FRAME PLATFORM TRIAL?

Tech Specs 6

• WILL THE FRAME SOLUTION RUN ON ANY BROWSER?
• HOW LARGE IS THE VIRTUAL HARD DRIVE USED FOR PRODUCTION INSTANCES?
• IS THE FRAME SOLUTION USING NVIDIA GRID HARDWARE?
• WHICH OPERATING SYSTEM ARE YOU PROVIDING?
• IS AUDIO SUPPORTED FOR APPLICATION SESSIONS?

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Troubleshooting 7

• INSTALLING .NET FRAMEWORK 3.5 ONTO YOUR FRAME SANDBOX
• DOMAINS TO WHITELIST IN RESTRICTIVE NETWORK ENVIRONMENTS
• HOW TO SAVE PHOTOS IN BRIGHT CANOPY
• SOME FILES OR FOLDERS IN MY GOOGLE DRIVE AREN'T VISIBLE IN FRAME
• SYSTEM STUCK AT 98%

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