Shopping FAQ's

Do you ship internationally?
We do  ship to international locations other than AU, NZ.
Wed, 17 Oct, 2018 at 6:36 PM
How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the Sendle, FedEx or TNT w...
Wed, 17 Oct, 2018 at 6:37 PM
How long will it be before I receive my order?
For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to regional Australia.
Wed, 17 Oct, 2018 at 6:38 PM
When will I get my order?
Your delivery window will be provided at the checkout page before you place your order. Once your order ships you will be provided a tracking number.
Wed, 17 Oct, 2018 at 6:39 PM
I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
AUPost recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available wil...
Wed, 17 Oct, 2018 at 6:40 PM
Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping. Please know that an additional ...
Wed, 17 Oct, 2018 at 6:40 PM
Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an ...
Wed, 17 Oct, 2018 at 6:41 PM
What are the shipping charges for returning an order?
There are no return shipping charges for orders originally shipped to a destination within  Australia  Please note AUPOST return shipments must also be ship...
Wed, 17 Oct, 2018 at 6:42 PM
What do you charge for standard shipping an order?
All orders shipped to a destination within Australia will show the actual carrier charge for you to make a choice.
Wed, 17 Oct, 2018 at 6:43 PM
Will I have to sign for my package?
Typically, we do require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose not to option, wh...
Wed, 17 Oct, 2018 at 6:44 PM