Troubleshooting

INSTALLING .NET FRAMEWORK 3.5 ONTO YOUR FRAME SANDBOX
Some applications require .NET Framework 3.5 or below to properly install. In some scenarios, these requirements can throw an error and prevent your soft...
Thu, 30 Nov, 2017 at 10:08 PM
DOMAINS TO WHITELIST IN RESTRICTIVE NETWORK ENVIRONMENTS
Are you having any issues getting access to Frame? Sometimes users reside behind corporate networks that have strict network access policies. Connection...
Thu, 30 Nov, 2017 at 10:10 PM
HOW TO SAVE PHOTOS IN BRIGHT CANOPY
How To Save Photos If you take photographs in Second Life and want to save them to your hard drive to edit and  use later, you will need to mount Dropbox t...
Tue, 28 Nov, 2017 at 6:03 PM
SOME FILES OR FOLDERS IN MY GOOGLE DRIVE AREN'T VISIBLE IN FRAME
Google Drive may allow the names of files or folders to contain certain special characters such as:  \ / : * ? " < > | However, these cha...
Tue, 28 Nov, 2017 at 6:04 PM
SYSTEM STUCK AT 98%
After attempting to start a session from your Launchpad or Dashboard, the progress indicator appears to be stuck at 98% on the Launchpad. There can be c...
Thu, 30 Nov, 2017 at 10:16 PM
HOW DO I RESET MY PASSWORD?
If you need to reset your Frame Account password you can do so by going to app.fra.me  When you get to this page you will see the login screen for Frame.  ...
Thu, 30 Nov, 2017 at 10:17 PM
WHY AREN'T MY FILES IN FRAME AFTER ADDING THEM TO GOOGLE DRIVE?
Google Drive can take several minutes to actually upload files from your local machine to the cloud, and is often not done even though the checkmark shows n...
Tue, 28 Nov, 2017 at 6:06 PM